Help Center
Draft and send coach outreach
Writing outreach messages, saving drafts, and tracking replies.
Before you can draft a message
Outreach requires onboarding and a saved date of birth. If your date of birth is missing, you'll see an Add date of birth prompt in place of the composer — it's what determines whether your message needs guardian approval before it goes out (see "Review outreach as a parent or guardian").
Working with messages
- New message starts a fresh draft to a coach.
- Save draft keeps it without sending — nothing goes to a coach until you're ready.
- Edit or Delete any message you haven't sent yet.
- Mark Coach replied once you hear back, so your outreach list reflects real conversations, not just sent messages.
"Save failed" or "Please try again" means the save didn't go through — your draft text stays in the composer, so retry rather than rewriting it.