Help Center
Get help
Where to find answers before you need to contact anyone directly.
Start with the FAQ
The FAQ page covers the questions families ask most before and after joining — plans, billing, and how the Recruitability Score and AI Coach work.
Still stuck? Use in-app Support
Signed-in members can open Support from the Account page. It searches a shorter, account-specific set of common questions first, and if that doesn't answer it, Start a new conversation puts you in a chat with our support assistant.
For anything about billing or your account specifically, the Account page is faster than support chat — most changes (pause, cancel, update payment) are self-serve from there.